Dethra Giles holds a Master of Science in Conflict Management from Kennesaw State University, which has equipped her with the skills necessary to navigate and resolve conflicts within business environments. She also earned an MBA in Human Resources Management and Organizational Development from Kennesaw State University's Michael J. Coles College of Business, further enhancing her ability to manage and lead diverse teams effectively. Her undergraduate degree in English and Spanish from Mercer University showcases her communication skills, which are crucial for addressing conflicts and fostering understanding among team members.